Delivery and Return
All of our orders are lovingly hand-picked and shipped with the carrier Colissimo.
Your orders are prepared within 3 to 4 working days following the day of your order, Monday to Friday, except public holidays and exceptional closures.
For deliveries to France, it takes 2 to 3 working days for delivery. For Europe and the rest of the world, the delays are longer. It takes between 5 to 10 working days for delivery.
We deliver in mainland France, in member countries of the European Union and all over the world.
Metropolitan France 🇫🇷
We deliver to your home for free in mainland France all your orders placed on the EPIDAURE site. Our orders are sent in an A4 size envelope. This will be deposited in your mailbox. You do not need to be there at the time of delivery. Each parcel is also insured according to its value.
European Union 🇪🇺
We deliver to your home in all member countries of the European Union all your orders placed on the EPIDAURE site. Shipping costs of 25€ will apply to each order.
We deliver to your home in all countries of the world all your orders placed on the EPIDAURE site. Shipping costs of 25€ will apply to each order.
Taxes and customs fees may be required for customs clearance of your package. They must be paid directly by the customer.
You can track the delivery of your order using the tracking number provided by the carrier. You will find this number in the shipping confirmation email of your order from the carrier.
Return of products
You have received your items but you are not satisfied?
You have a maximum of 14 days from the date of receipt of your order to return a product and request a refund.
We bear the cost of returning the product.
Returned items must be new, unused and in their original packaging (see T&Cs for more information).
We refund all products that do not suit you.
To make a return request, you must send an email to contact.epidaure @gmail.com with the following elements:
- Order number
- Reason for return (not mandatory - just to improve ourselves) :)
- Returned product
Upon receipt of your email, we will validate your request and we will inform you of the procedures for returning the product to us as well as a prepaid shipping label to return the product to us.
The refund will be made within 14 days at the latest, following receipt of your items and automatically to the account associated with the credit card used during payment.