Terms of Sales
These general conditions of sale are concluded between, on the one hand,
EPIDAURE whose head office is located at 32 Boulevard du Général Carnot 47000 in Agen .
Registered in the Agen Trade and Companies Register under number SIREN 902 932 797 and whose intra-community VAT number is FR71902932797 .
and, on the other hand, any adult wishing to make a purchase through the Epidaure e-commerce site https://epidaureworkingjewel.com , exclusive property of EPIDAURE.
Last update: May 2, 2023
These general conditions of sale aim to define the rights and obligations of EPIDAURE and the Customer of products presented by EPIDAURE SAS on its site https://epidaureworkingjewel.com ( hereinafter “the Site”). They apply exclusively between the company EPIDAURE SAS 32 Boulevard du Général Carnot 47 000 in Agen , Siret N° 90293279700019 RCS AGEN - NAF Code: 3213Z (hereinafter “EPIDAURE SAS”) and any natural person consumer visiting or making a purchase via said Site (hereinafter “the Customer”).
On the Site, EPIDAURE of the company EPIDAURE SAS allows the Customer to order products of different brands online (hereinafter "the Product(s)") according to these general conditions.
Any order placed with EPIDAURE therefore entails the Customer's unreserved acceptance of these conditions. These general conditions may be modified at any time and without notice by EPIDAURE, the applicable conditions being those in force on the date of the order by the Customer.
In a computer format allowing them to be printed and/or downloaded, so that the Customer can reproduce or save them
2. PRODUCTS AND COMPLIANCE
2.1. The Products offered for sale are presented on the EPIDAURE website and accompanied by a description.
2.2. The Products offered by EPIDAURE comply with the standards applicable in France.
Items such as, in particular, photographs, texts, graphics as well as all the information and characteristics illustrating and/or accompanying the Products are not contractual, which the Customer acknowledges.
Consequently, EPIDAURE cannot incur the slightest responsibility in the event of error or omission of any of these elements or in the event of modification of the said elements by the suppliers and/or publishers.
The articles visible on the site https://epidaureworkingjewel.com are only available within the limits of available stocks. If the product is not available, EPIDAURE undertakes to inform the Customer as soon as possible by e-mail or telephone. The Customer will then have the option of choosing another item or canceling his order and being reimbursed.
Any customer complaint regarding the order or delivery of an unavailable item will be considered unfounded.
3. CUSTOMER OBLIGATIONS
3.1. The Customer declares to be at least 18 years old and to have the legal capacity or to hold parental authorization allowing him to place an order on the Site.
3.2. The Customer undertakes to communicate to EPIDAURE the actual and necessary information for the performance of the service covered by these conditions as requested online and according to his situation, in particular his surname, first name, postal address, telephone number. phone number and valid e-mail.
The Customer is responsible for the consequences arising from information transmitted that is false or inaccurate or whose recovery would be unlawful.
3.3. Once the order has been placed, EPIDAURE sends the Customer an e-mail confirming it. He informs him of the dispatch of the Products and the delivery time.
4.1. The Customer who wishes to place an order on the site https://epidaureworkingjewel.com must follow the following procedure:
- The customer selects the product he wishes to order
- The customer checks the contents of his basket
- The customer must identify himself if he already has a customer account or create one by indicating the requested information (surname, first name, email and password)
- The customer checks the contents of his order, the total price, indicates a delivery and billing address. He then chooses a method of delivery, a method of payment and must accept these T&Cs by ticking the corresponding box.
- The customer will then receive an e-mail summarizing his order. We advise you to keep this document which is the official proof of your order.
4.2. The order is then recorded and processed by EPIDAURE. Any order will only be validated after acceptance of payment.
4.3. EPIDAURE reserves the right to cancel or refuse an order in the event of a dispute with the Customer on a previous order.
4.4. EPIDAURE undertakes to honor orders received on its website only within the limits of available stocks . It informs the Customer of the availability of the Products sold on the Site at the time of the order confirmation.
If, despite EPIDAURE 's vigilance, the products are unavailable, EPIDAURE will inform the Customer by e-mail or telephone as soon as possible. The Customer may then cancel his order and be reimbursed, where applicable, for the sums already paid.
Definitive or temporary unavailability can in no way engage the responsibility of EPIDAURE , nor can it open any right to compensation or damages in favor of the Customer.
5.1. The prices displayed on the Site are indicated in euros, all French taxes included (French VAT and other taxes that may be applicable on the day of the order ). VAT is applied at the rate in force in mainland France at the time of the order. Any rate change would be applied immediately to the current order.
5.2. Product prices are exclusive of shipping costs, participation in order processing costs and packaging costs.
Shipping costs, participation in order processing costs and packaging costs (example: gift wrap) will be brought to the attention of the buyer in his basket, before the final validation of the order.
EPIDAURE reserves the right to modify its prices at any time, without notice and in particular in the event of a change in fiscal or economic data. The articles will be invoiced on the basis of the rates in force at the time of the registration of the order.
Full payment must be made when ordering. At no time can the sums paid be considered as deposits. The Customer pays for his order by credit card (via Shopify Payment).
For any transaction, the Customer will indicate the number appearing on the front of his card, the expiry date of his card and the cryptogram appearing on the back of his card (last three digits).
The communication by the Customer of his credit card number constitutes authorization for EPIDAURE to debit his account up to the amount of his order.
EPIDAURE retains ownership of the item until full payment of the price by the Customer. Purchases are made securely. The payment solutions adopted by EPIDAURE are 100% secure. For payments by credit card (credit card, visa credit card and e-credit card), all information that Customers communicate to EPIDAURE is strictly protected and guarantees the compliance and security of each transaction.
7.1. EPIDAURE delivers its products in mainland France, in member countries of the European Union and all over the world.
The products are sent with the delivery note, to the delivery address indicated by the Customer when ordering. The delivery times indicated on the site are indicative times, corresponding to the average processing and delivery times. In order for these deadlines to be respected, the Customer must ensure that he has communicated exact and complete information concerning the delivery address (such as, in particular: street number, building, staircase, access codes , names and/or intercom numbers, etc.).
EPIDAURE undertakes to inform the Customer of the progress of the processing of his order and its delivery.
In the event of damaged packages (already opened, missing products, etc.), the Customer undertakes to notify the carrier and EPIDAURE , by any means, of any reservations within 24 hours of receipt of the product. No claim can be made beyond 24 hours and without proof of written reservations given to the carrier.
The times announced on the site are purely indicative and depend on the destination and the carrier. EPIDAURE could not be held responsible for the consequences due to a delay of routing not being of its fact.
For international deliveries, taxes and customs fees may be requested at the time of customs clearance of the package. They will be paid by the customer directly.
8. RETURNS AND REFUNDS OF PRODUCT(S)
Right to retract
8.1. In accordance with the provisions of article L.121-21 of the Consumer Code, the customer has a period of 14 days to exercise his right of withdrawal. Within 14 days following the day of receipt of the ordered product, the Customer may exercise his right of withdrawal without having to justify reasons. The customer may thus request a refund of the item(s) purchased.
Beyond the 14-day period, EPIDAURE will be free to refuse the credit note or the reimbursement of the items purchased.
Process to follow
- The Customer must inform EPIDAURE of his wish to withdraw within 14 days of receipt of his order. For this, the Customer must send an email recalling the number of his order and the returned product.
- An e-mail acknowledging receipt and validating his return request will then be sent to the Customer.
- The product must be returned in its original packaging, in its original, new condition, accompanied if possible by the delivery note received in the order. In the event of a missing element, EPIDAURE reserves the right to refuse reimbursement or to reduce the amount thereof.
- Epidaure provides a prepaid shipping label to return the product. The return costs are therefore borne by Epidaure.
The refund will be made within 14 days at the latest, following receipt of your items and automatically to the account associated with the credit card used during payment.
The products sold on the site https://epidaureworkingjewel.com benefit from the legal guarantee of conformity provided for by articles 211-4 and following of the consumer code and the guarantee against hidden defects, provided for by articles 1641 and following of the Civil Code. These warranties cover hidden defects and visible defects from the date of delivery. In the event of non-conformity of a product sold, EPIDAURE may offer the Customer the free replacement of the product or the repair of the products recognized as defective without any other service or compensation.
For any request for guarantees and after-sales service, we invite you to contact our customer service department at email@example.com
Your request will be processed by us or by the retailer directly.
The products offered comply with the French legislation in force. The responsibility of the EPIDAURE brand cannot be engaged in the event of non-compliance with the legislation of the country where the product is delivered. It is up to you to check with the local authorities the possibilities of importing or using the products or services that you plan to order.
EPIDAURUS can not be held responsible for the non-performance of the contract due to the occurrence of an event of force majeure or fortuitous situation. Regarding the products purchased, EPIDAURE will not incur any liability for any consequential damages as a result of these presents, operating loss, loss of profit, damage or costs that may arise.
Furthermore, EPIDAURE cannot be held liable for damages resulting from improper use of the purchased product.
Finally, the responsibility of EPIDAURE cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses.
11. INTELLECTUAL PROPERTY RIGHTS
All elements of this site are and remain the exclusive intellectual property of EPIDAURE.
Any total or partial reproduction, representation or use of the elements of the site whether software, visual, textual or sound is strictly prohibited and is similar to counterfeiting.
12. APPLICABLE LAW
The language of this contract is French. These conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.
Any dispute relating to the execution of these GCS that has not found an amicable solution will be subject to the exclusive jurisdiction of the courts within the jurisdiction of the place of residence of the defendant.